Security & Operations

How SMGWSSI cut operational delays by 83%: replacing manual workflows with a unified digital platform.

A unified digital platform for hiring, cost distribution, and customer inquiries — deployed nationwide.

The story

Established in 2015 and headquartered in Villasis, Pangasinan, SMGWSSI grew into a trusted name in Philippine private security. As it expanded across branches, internal operations — hiring, inquiries, cost distribution — remained manual and siloed. Secretaries relied on Excel, HR managed paper applications, and inquiries had no unified channel.

The problem

• Cost approval required 6 manual steps across departments before it reached decision-makers.
• Customer inquiries had no dedicated channel, so requests were scattered across calls, texts, and walk-ins.
• HR processes were entirely paper-based, from applications to interview scheduling.

The fix

• A chatbot automates FAQ responses and escalates complex inquiries to the right team.
• An employment portal digitizes applications with built-in interview scheduling tools.
• An automated cost-distribution engine replaces manual Excel-based approval chains.
• A manager dashboard approves proposals and downloads PDF reports — all built on ERPNext, WordPress, and open-source tech under a zero-budget constraint.

The result

• Cost distribution is now 100% accessible and trackable across every branch.
• Customer inquiries are resolved instantly through the automated chatbot and escalation flow.
• HR processes are fully digitized, from application to onboarding.
• Approval steps were cut from 6 to 5, removing a redundant manual handoff.